Help centre
Help
The questions we are actually asked, with honest answers. If yours is not here, write to us — there is no ticket queue, a person reads it.
Getting started
I registered. Why can't I see my profile yet?
Every profile is reviewed by a person before it goes live, so there is a wait between finishing your registration and appearing in search. You can sign in and edit your profile in the meantime.
My verification code never arrived.
Check the spam folder first — it arrives within a minute or two. If it is not there, ask for a new code on the verification page; the old one stops working. Still nothing means the address may have a typo in it, and we can fix that for you.
Can I register if I am under 18?
Only through a parent or legal guardian, who creates and manages the profile and accompanies you at castings.
Your profile
Why does my profile show TB-1234 instead of my name?
That is deliberate. Your name, email and phone number are hidden from everyone browsing. A company sees them only after it accepts your application.
How many photos can I upload?
Free: your profile photo plus four polaroids. Premium: six gallery photos on top. Professional: twelve gallery photos and one video. Details on the pricing page.
How do I get the verified badge?
Verify your email address. It is free and the same for everyone.
Castings & applications
How many castings can I apply to?
One on the free plan, then unlimited on Premium and Professional. If you are not ready to apply, mark a casting as interesting and we will remind you on your feed before the deadline.
I applied and heard nothing.
Your application status is on your dashboard: pending, shortlisted, accepted or rejected. Companies are not obliged to answer, though most do.
Someone is asking me to pay to be cast.
Do not pay, and report it. No legitimate casting on Talentbook charges talent — see Safety.
Companies
Why can't I message anyone?
Two things are needed: a complete company profile — logo, description and a named contact — and a paid plan. The first is so talent knows who is approaching them; the second is what you are paying for. Searching and organising are free.
When do I see an applicant's real name?
When you accept their application. Not before, and not by browsing.
Membership & billing
How do I see my plan or cancel it?
Sign in and open Memberships. It shows the plan you are on, the date it runs until, and a cancel button. Cancelling stops the renewal — your plan stays active until the paid period ends.
How is payment handled?
Annually in EUR through Stripe. Talentbook never sees or stores your card details.
Privacy & account
Can I delete my account?
Yes. Ask us through the contact form and we remove your profile and personal data. Your rights over your data are set out in the Privacy Policy.
Can I hide my profile without deleting it?
Yes — ask us and we will unpublish it. It stops appearing in search straight away.